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Resort Housekeeping Services

 
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Taking care of your units so you can take care of your guests.

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At Resort Housekeeping, you tell us how you want your housekeeping program to run. You'll specify your linen and terry standards. Pick your paper product and "in room" amenity packages. We'll ask you to describe your reporting systems, or just hook us into the arrival/departure module of your computer reservation system. Then sit back and watch it work. Our uniformed, insured, and bonded employees will arrive in clean and decaled vans—no personal vehicles causing security angst or sloppy looking housekeepers trying to deliver a less than sloppy product.

We'll provide the products to your standards (click here to see sample specifications), clean your units to your specifications on time and on schedule, and enter ready rooms or units into your computer program so your front desk will have immediate access to available inventory. Once the day is through, we'll launder the linens to resort industry standards, restock our vehicles, and be ready to do it again on the following day. We'll do it all on a "per occurrence" pricing basis that historically will cost less than your "in house" program. We will communicate with you frequently, accept responsibility for any guest housekeeping issues (real or perceived) and perform callbacks (if any) to ensure guest satisfaction. 

 

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We don’t worry about the housekeeping side of our business. We know it’s taken care of.
— P.B., Resort Housekeeping Client

 
 
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Cottage/Villa/Home Cleaning Specifications

 

In the hospitality industry, cleanliness is the key to customer satisfaction and retention. Customers are increasingly using hotel, vacation rental, and resort review sites to choose an accommodation. The first thing they look for is a hotel, resort, or rental that is clean and well-maintained. Our cleaning staff understands that your reputation relies upon occupancy and first impressions, every time. We serve vacation rental companies, hotels, and resorts throughout Hilton Head Island, Bluffton, and the entire South Carolina Lowcountry. 


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All Rooms
 
  • Remove all soiled bed, bath, and kitchen linen and terry.

  • Dust all inside doors, walls and ceilings for cobwebs.

  • Empty and clean as necessary trash containers, and insert plastic liners.

  • Check all drawers and clean as needed.

  • Dust all furniture.

  • Dust all pictures and picture frames.

  • Dust thermostats and reachable air vents.

  • Clean and straighten all closets.

  • Clean and polish all mirrors.

  • Clean and sanitize telephones and television screens.

  • Vacuum all carpets and hard surface floors.

  • Spot clean, as necessary, all sliding glass doors

  • Mop all hard surface floors.

  • Straighten all furniture, lamp shades, pictures, and mirrors.

  • Dust/clean as necessary dining room and kitchen tables, service counters, chairs, and stools.

  • Report all observed maintenance deficiencies.

  • Thermostat Settings: Spring and Summer: Cool, Automatic, 78 degrees

  • Thermostat Settings:Fall and Winter: Heat, Automatic, 60 degrees


Kitchen/Laundry
 
  • Wash all dirty dishes, glassware, and silverware and return washed items to appropriate cabinets and drawers.

  • Clean exterior and interior of refrigerator, stove, dishwasher, microwave oven, clothes washer, and dryer.

  • Spot check drawers, and remove items and clean as needed.

  • Dust or clean as necessary interior of all cabinets and drawers.

  • Clean sink and countertops.

  • Polish chrome fixtures.

  • Insert clean kitchen terry.

  • Provide kitchen amenity package as specified.


Bathrooms
 
  • Clean toilets, tubs, showers, shower curtains, curtain rods, sinks, cabinets, and countertops.

  • Polish all chrome fixtures.

  • Insert clean terry.

  • Stock all paper products and amenities.


Bedrooms
 
  • Make all beds with clean linens.


Entry/Patios/Decks
 
  • Shake door mats.

  • Sweep porches, patios, and decks.

  • Wipe down, dust, or clean as necessary all outdoor furniture.


Security
 
  • Lock all exterior entrance doors and windows.

  • Report door and window lock deficiencies.

  • Secure all personal property items left by departing guests.


All specifications are for example purposes only. Final and detailed specifications vary depending upon the requirements of each customer.

 
 
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Deep Cleaning

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An annual deep clean (Spring Cleaning) is an opportunity to throw open the windows, let some fresh air in, and make our homes and facitlities clean, happy, and efficient spaces. Do not be daunted by the size of this list. Many of the jobs are small ones that will go by quickly, and you will be glad you called the professional team at Housekeeping Services of Hilton Head.


All Rooms
 
  • Clean all window sills.

  • Arrange for the cleaning of inside and outside of all windows and sliding glass doors.

  • Clean all air and heating vents.

  • Spot clean walls as necessary.

  • Clean all sliding glass door and window tracks.

  • Clean and disinfect all indoor waste containers.

  • Sweep porches, patios, decks, and walkways.

  • Wash and rinse all hard surface floors.

  • Vacuum all carpeted areas

  • Move all appliances, including washer, dryer, and refrigerator, to clean under and behind.

  • Dust and wipe down all overhead fans and chandeliers.

  • Clean all overhead fixtures.

  • Remove all cobwebs from outside entrances and porches.


Kitchen/Laundry
 
  • Clean refrigerator and freezer, including racks, drawers, and drip pan under unit.

  • Clean stove, including burners, burner pans, oven, oven racks, drip pan, hood, and grease trap.

  • Clean all pots, pans, cooking utensils, and small appliances.

  • Remove and wash all dishes and glassware from cabinets, and return them to cabinets in an orderly fashion.

  • Clean exterior and interior of all cabinets, drawers, and counters.

  • Scrub and rinse floors.

  • Dust and wash as needed all baseboards, doors, door frames, walls, window sills, and any other exposed woodwork.


Bathrooms
 
  • Remove all soap buildup on shower walls, sliding doors, and shower curtains.

  • Remove any mold or mildew.

  • Thoroughly clean all cabinets, drawers, and linen closets.

  • Clean and polish mirrors.

  • Clean inside and outside of toilet bowls and tanks.

  • Dust and wash as needed all baseboards, window sills, door frames, louvered doors, and other exposed woodwork.

  • Clean sink and counter edges.

  • Clean water spots on tub and sink faucets.

  • Polish chrome.

  • Scrub and rinse floors.


Bedrooms
 
  • Move all furniture, and vacuum and dust under and behind.

  • Wash or dry clean pillow covers and bedspreads, and replace mattress pads. These services are to be invoiced separately.

  • Turn mattresses.

  • Dust and wash as needed all baseboards, blinds, louvered doors, window sills, doorframes, and other exposed woodwork.

  • Dust ceilings and walls for cobwebs.

  • Clean handprints from walls.

  • Dust and wipe clean all furniture.

  • Clean and polish mirrors.


Living/Dining Room
 
  • Move all furniture, and vacuum and dust under and behind.

  • Remove all sofa and chair cushions and vacuum under and behind.

  • Dust all walls and ceilings for cobwebs.

  • Dust and wash as needed all baseboards, lamps, louvered doors, blinds, and window sills.

  • Clean handprints from walls.

  • Clean fireplace.


Prices for Annual and Deep Cleans do not include window washing, bedspread/blanket cleaning, or carpet cleaning. We are happy to provide a seperate estimate for these items. All specifications are for example purposes only. Final and detailed specifications vary depending upon the requirements of each customer.

 
 
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Standard Cleaning Services

 

Although we call it "standard", our house cleaning service is acutally flexible and very affordable. It is designed to meet your resort housekeeping (or residential) needs on a day-to-day basis. Our housekeeping team is dedicated to providing reliable and efficient resort cleaning services to our clients. Our task list and estimates are based on providing a high level of personalized service, which we are confident, will provide you with total satisfactory housekeeping experience.


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All Rooms
 
  • Clean all window sills.

  • Remove all bath linen and terry.

  • Spot vacuum all carpeted and hard surface areas as necessary.

  • Spot mop hard surface floors as necessary.

  • Remove trash and replace plastic trash liners.

  • Generally tidy all areas.


Kitchen
 
  • Collect and load into dishwasher all dirty dishes.

  • Start dishwasher cycle.

  • Wipe down kitchen counters and sink.


Bathrooms
 
  • Wipe down counter tops.

  • Replace used bath terry.

  • Replenish toilet tissue, bath soap, and amenities as required.


Bedrooms
 
  • Make all beds.


All specifications are for example purposes only. Final and detailed specifications vary depending upon the requirements of each customer.

 
 
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Linens & Amenities

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Housekeeping Services of Hilton Head provides all of the necessary fresh linens and comfort amenities needed for an enjoyable stay in your hotel, resort, or vacation rental. Our amenities packages are continuously updated to in order to deliver your customer the best experience and satisfaction with personal care. All specifications are for example purposes only. Final and detailed specifications vary depending upon the requirements of each customer.


Linen & Terry
 
  • Bedding will be double sheeted (fitted sheet, flat sheet, blanket.) Sheets and pillow cases will have a minimum of 200 thread count. All pillow cases will be kings.

  • Pillows (including those in closets) will have pillow protector and a pillow case.

  • King Beds: one fitted sheet (must be deep pocket), one flat sheet, three pillow cases per bed.

  • Queen Beds: one fitted sheet, one flat sheet, two pillow cases per bed.

  • Twin beds, one fitted sheet, one flat sheet, one pillow case per bed.

  • Closets: one pillow case per pillow in closet.

  • Bath Towels: minimum size of 27" x 54", minimum weight 17 lbs., four per full bathroom

  • Hand Towels: minimum size of 16" x 13", minimum weight of 4.5 Lbs., four per full bathroom, two per half bathroom

  • Wash Cloths: minimum size of 13" x 13", minimum weight of 1.5 lbs., four per full bathroom

  • Bath Mats: minimum size 18" x 24", minimum weight 7.5 lbs., one per full bathroom

  • Kitchen Terry will include two dish cloths, two hand cloths, and two pot holders.


Paper Products
 
  • One box of facial tissue (cubed box) per bathroom, Preference or equivalent.

  • Two wrapped rolls of paper towels, Preference or equivalent, plus additional rolls in lock out units.

  • Three rolls of toilet paper (two ply, wrapped) per bathroom, Preference or equivalent.


Soap & Amenities
 
  • One medium sized dishwashing detergent, Palmolive or equivalent.

  • Seven plastic trash bags.

  • One wrapped cleaning/scrubbing pad.

  • One amenity package per full bathroom, consisting of 1.5 ounce bottles of shampoo, conditioner, body wash, and body lotion, plus amenity pack (file, q-tips, and wiping pads) Gilchrist & Soames or equivalent.

  • One 2.0 ounce bath soap per full bathroom, Gilchrist & Soames Moisturizing Skin Care bar or equivalent.

  • One 1.5 ounce hand soap per full bathroom, Gilchrist & Soames Moisturizing Skin Care bar of equivalent.

  • One 1.5 ounce hand soap per full bath, Gilchrist & Soames or equivalent.

  • Mouthwash (Scope or equivalent) one bottle per bathroom

  • Shower cap, boxed, one per bathroom, Gilchrist & Soames or equivalent.

  • Two boxes Surf laundry soap per unit.

  • One box Bounce Dryer Sheets per unit.


 
 
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